November 12, 2007

unethical practices of Vodafone....

in the name of blackout days not only on diwali but also the very next day vodafone charged for the local sms {message pack was activated on my no.}... n its only after my bal got nill... i came to know about it...
ok now my story starts...
i call up vodafone customer care n the person informs me that its viswakarma day...
{tomorrow they'll say its some other special day that is celebrated in some other part of the country so its blackout day}
n then whn i tell him to connect me to his senior n some1 related to vodafone notr some call center guy... he puts me on hold n phone gets disconnected...
i try again.. n some girl answers she tell me that vishwakarma day is a national holiday...
{some1 plz tell these idiots that there are only 3 national holidays in india}
n again on my request to connect me to some senior the phone gets disconnected n same thing happens the third time i call...
finally on 4th time when i call the guy tells me that vodafone fwds all subscribers a msg stating that its a blackout day... n on my request finally he transfers me to some senior person...
who informs me that blackout days are not only national holidays but also some special day n vishwakarma day is also a special day (hey i wonder why is bhaidooj not a special day for vodafone,they could have made some money on that day too)
also he tells me that it is not mandatory from TRAI to send messages to subscribers informing them about the blackout day that is coming up- hmm i guess TRAI has no problem with vodafone sending idiotic msges about ringtones n other stuff,only sending inp messages is not mandatory. {i wonder why airtel-no1 network of the country messaged me on my other no informing me about diwali n it being a blackout day}....
i wonder when these companies will start doing business ethically....
hey any1 listening!!!!!

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