January 20, 2007

Acer Intros Toll Free Service for NBs

Acer India has announced the launch of their new toll-free customer service number, 1 800 11 6677 for notebooks in India.

Acer, which already provides toll-free customer support for Acer consumer desktops, will extend this service to notebooks through an Automatic Call Dispatch (ACD) system with Integrated Voice response (IVR). Calls will be routed to Acer-certified agents, trained specifically on the product category. The cases that cannot be resolved over the phone, will be assigned and dispatched to the nearest Acer Customer Service Centre along with a case history.

Partnering with RT Outsourcing Services Limited, a Delhi-based organization, Acer has initiated this complete service package to empower their notebook customers with effective tele-support and onsite service.


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